Terms & Conditions

Last Updated: 7/21/23

Please read these Terms and Conditions ("Terms") carefully before using the services and purchasing vouchers or car-related merchandise from NEU Official LLC ("Company").

By accessing or using the Company's website, purchasing vouchers, or car-related merchandise, you signify your agreement and consent to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. General

1.1. By accepting these Terms, you confirm that you are at least 18 years old or have the necessary legal capacity to enter into a contract.

1.2. NEU Official LLC reserves the right to modify or terminate these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes.

2. Services and Products

2.1. NEU Official LLC provides services and products related to car events, including but not limited to selling vouchers for car events and car-related merchandise.

2.2. Vouchers purchased from NEU Official LLC are redeemable for specified car events as outlined in the voucher details. Redemption is subject to availability and additional terms and conditions specified on the voucher.

2.3. Car-related merchandise available for purchase through the Company's website or authorized agents may include apparel, accessories, and other related products. All product details, including descriptions, prices, and availability, are subject to change without notice.

3. Registration and Account

3.1. In order to make purchases, you may need to create an account on NEU Official LLC's website. You must provide accurate and current information during the registration process.

3.2. You are responsible for maintaining the confidentiality of your account login information and password. Any activity performed through your account is your sole responsibility.

3.3. NEU Official LLC reserves the right to terminate or suspend your account, refuse service, or cancel orders at its sole discretion.

4. Payment and Refunds

4.1. Payment for vouchers or car-related merchandise must be made at the time of purchase. NEU Official LLC accepts various payment methods, as specified on the website.

4.2. All sales are final, and refunds or exchanges are subject to the Company's refund policy. Please refer to the refund policy provided on the website.

5. Intellectual Property

5.1. All intellectual property rights, including but not limited to trademarks, logos, designs, and content, belong to NEU Official LLC. They are protected by intellectual property laws and must not be used without prior written permission.

5.2. By submitting any content or materials to NEU Official LLC, such as reviews, comments, or suggestions, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content.

6. Liability and Disclaimer

6.1. NEU Official LLC and its affiliates shall not be held liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of its services or products.

6.2. The Company strives to provide accurate and reliable information but does not warrant the completeness, accuracy, or reliability of any content, materials, or products.

7. Termination

7.1. NEU Official LLC may terminate these Terms or suspend your access to its services at any time, without notice, for any reason.

7.2. Upon termination, the provisions regarding intellectual property, liability, and dispute resolution shall survive.

8. Governing Law and Dispute Resolution

8.1. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where NEU Official LLC is based.

8.2. Any dispute arising out of or relating to these Terms shall be resolved through arbitration or mediation, with the specific process agreed upon by the Parties.

9. SMS Terms

9.1 Consent to Receive SMS Messages

By engaging in SMS conversations with our drivers, you give your express consent to receive SMS messages from NEU Official. This includes promotional messages, service announcements, and transactional notifications related to our products and services.

9.2 Message Frequency and Data Rates

Message frequency may vary depending on your interactions with our drivers and your preferences. Message and data rates may apply as per your mobile service provider's plan. You are solely responsible for any fees or charges imposed by your mobile carrier for receiving SMS messages from us.

9.3 Opting Out and Cancellation

If you no longer wish to receive SMS messages from NEU Official, you can reply STOP to any message you receive from us. This action will unsubscribe you from our SMS service, and you will no longer receive messages from us. Please note that standard message and data rates may still apply for any messages you receive prior to opting out.

9.4 Support and Assistance

For support, assistance, or more information about our SMS service, you can text HELP to the number provided in our SMS messages. Our customer support team will endeavor to respond and assist you promptly.

9.5 Carriers and Delays

NEU Official utilizes third-party mobile carriers to deliver SMS messages. We do not guarantee the availability, reliability, or timeliness of SMS message delivery. Carriers are not liable for any delays, failures, or undelivered messages.

9.6 Privacy and Data Protection

Your privacy is important to us. Personal information collected through SMS conversations will be handled in accordance with our Privacy Policy. By engaging in SMS conversations with our drivers, you acknowledge and agree to the collection, use, and storage of your personal information as described in our Privacy Policy.

9.7 Modifications

We reserve the right to modify or terminate our SMS service or these Terms, in whole or in part, at any time without prior notice. Any changes to these Terms will be effective immediately upon posting an updated version on our website or sending notification via SMS.

9.8 Termination

We may, at our sole discretion, suspend or terminate your access to the SMS service without prior notice or liability for any reason, including if you violate these Terms.

10. Contact Us

10.1. If you have any questions or concerns regarding these Terms or the services provided by NEU Official LLC, please contact us at contact@neuofficial.co.

These Terms and Conditions constitute the entire agreement between NEU Official LLC and you, superseding any prior agreements or understandings.